Shipping and Return Policy
Most items will be shipped FedEx Ground unless prohibited by size or weight, in which case a motor freight carrier will be used. Expedited shipping may be available at additional cost upon request. For International orders, we may elect to ship by an international carryier of our discretion. Please note that Trade agreements vary between international countries. For this reason, duties and taxes applicable on the importation of any of Black Star(s) products are the full responsibility of the customer as well as any brokerage fees.
Black Star Distribution does not accept unauthorized returns. In the event that an item must be returned, the customer must first contact us, and obtain a return authorization number. This number must be clearly marked on the outside of your return package. Shipping costs, unless otherwise specially provided for, are the buyer’s responsibility. An invoice, with date of sale, must be included with the return package. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by Black Star Distribution’s within 14 days of your original receipt of the product. No credit will be issued for damaged, installed or deformed items. Items will be inspected prior to issuance of any refund or credit. Special order items cannot be returned, unless they have manufacturer’s defects. All items eligible for return are subject to a 20% restocking fee, except in cases where the return was caused by our error. Please note that any damage must be reported to Black Star Distribution prior to any installation. We can not offer any exchange or refunds on items that have been installed or used.